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Complaints Book

The complaints book is a document where the consumer reports a complaint: when it is an infringement or a complaint, when it is related to discomfort or dissatisfaction with the service.

If you have any complaints or comments, please register them here and we will contact you as soon as possible. Your feedback is important for us to keep improving.

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1. Consumer Claimant Information

Fill in your details correctly.

2. Identification of the contracted service

Describe the service on which you wish to proceed with the complaint.

3. Detail of the claim

1. Complaint: disagreement related to products or services.
2. Complaint: nonconformity not related to the products or services;
or discomfort or dissatisfaction with customer service.

Filing a complaint does not prevent you from using other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.

The provider must respond to the claim or complaint within a non-extendable period of fifteen (15) business days.

Your data will only be used to handle your complaint, in accordance with our Privacy Policy.